Financial Consumer Agency of Canada

Financial Consumer Agency of Canada

The Financial Consumer Agency of Canada is responsible for protecting the rights and interests of consumers of financial products and services. It supervises federally regulated financial entities, such as banks, and strengthens the financial literacy of Canadians.

We are a federal agency that works to keep Canada’s financial system safe and strong.

Services and information

Bouchard (Phoenix pay system) class action

On April 15, 2025, the Superior Court of Quebec approved the Bouchard class action settlement agreement. Eligible class members have until October 24, 2025, to submit a claim for damages caused by the Phoenix pay system.

Filing a complaint about financial products and services

Steps for making a complaint to a bank or other federally regulated financial institution.

Accepting card payments

Merchants' rights, how card payments work, choosing a service provider.

Managing your money

Budgeting, banking, money transfers, insurance and planning your finances at different life stages.

Debt and borrowing

Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.

FCAC Decisions

Commissioner’s Decisions following investigations of regulated entities.

Financial literacy in Canada

National Financial Literacy Strategy, wellness in the workplace, newsletter, committees.

News

More: Financial Consumer Agency of Canada news

Features

Subscribe to FCAC’s Newsletter

A quarterly publication that informs financial ecosystem stakeholders about activities to protect financial consumers.

Managing your money in challenging times

What to do if you have financial difficulties.

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