Financial Consumer Agency of Canada
Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada is responsible for protecting the rights and interests of consumers of financial products and services. It supervises federally regulated financial entities, such as banks, and strengthens the financial literacy of Canadians.
We are a federal agency that works to keep Canada’s financial system safe and strong.
Services and information
Consumer alert: new fraud using FCAC name
The Financial Consumer Agency of Canada (FCAC) has learned of suspicious incidents. These involve fraudsters claiming to be an employee or the Commissioner of FCAC. These incidents targeted consumers by asking for personal and financial information, and in some cases requesting payment. FCAC never requests payment from individuals. FCAC does not contact Canadians directly to ask for personal or confidential information.
Supervise
Supervising the compliance of federally regulated financial entities with consumer protection measures set out in legislation, public commitments and codes of conduct.
Educate
Educating Canadians and strengthening their financial literacy through online information, tools and resources.
Filing a complaint about financial products and services
Steps for making a complaint to a bank or other federally regulated financial institution.
Accepting card payments
Merchants' rights, how card payments work, choosing a service provider.
Managing your money
Budgeting, banking, money transfers, insurance and planning your finances at different life stages.
Debt and borrowing
Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.
FCAC Decisions
Commissioner’s Decisions following investigations of regulated entities.
Financial literacy in Canada
National Financial Literacy Strategy, wellness in the workplace, newsletter, committees.
Corporate reports
Research and industry reviews
- FCAC Supervisory Highlight: Report on the Guideline on Existing Consumer Mortgage Loans in Exceptional Circumstances
- From Clicks to Confidence: Using Quick Online Interventions to Increase Young Women’s Financial Confidence and Behaviours – A Gender Equality Research Brief
- Empowering Futures: Boosting Girls’ Financial Confidence Through Gamified Learning – A Gender Equality Research Brief
Financial tools and calculators
Contact us
About Financial Consumer Agency of Canada
News
Features
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